Education - Certificate Program

Laboratory Operational Management Certificate Program

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This certificate program is completed online, at your own pace, within ADLM’s learning platform. It must be completed within one year of the purchase date.


This program provides courses by seasoned laboratory professionals with extensive first-hand and consulting experience in areas of operational management for clinical laboratories. It is intended to provide the basics and to help you develop your skills in the critical areas to operational management of the laboratory, including rapid change management projects, the oversight of testing quality, process improvement initiatives, and evaluating factors that affect clinical patient care and operational costs. The goal of this curriculum is to give supervisors, managers, and laboratory directors some tools to help guide them through the rigors of managing the operations of a laboratory in today’s changing environment. Whether new to laboratory management or seeking to refresh or update your knowledge in the area, you will find value in this coursework.


Lab Supervisors, Lab Directors (and/or assistant directors), Lab Managers (supervisory and/or non-supervisory)


  • Describe the DMAIC process and tools used to conduct a change management project.
  • Explain the basic requirements of a Quality Management System and sources for creating a QMS.
  • Explain key tools for continued and sustained process improvement such as Value Stream Maps, Operation and Product Flow Analysis, and Standard Work.
  • Describe ways to control utilization and maintain quality patient care.
  • Explain the principles, misconceptions, and key success factors for financial management of the laboratory, as well as metrics to track performance.
  • Identify important financial considerations for laboratories in contracting and methods that limit exposures and liabilities.


Please note that the affiliations listed were current at the time their lecture was recorded.

  1. Rapid Change Management
    Jim Ellis, MS, MBA, MBB, MME Consulting LLC, Aiken, SC
  2. Quality Systems Management
    Cheryl Wildermuth, MT(ASCP), Avera McKennan Hospital and University Health Center, Sioux Falls, SD
  3. Process Improvement Systems
    Maureen Harte, MT(ASCP), HartePro Consulting, Salt Lake City, UT
  4. Test Utilization Management
    Leo Serrano, FACHE, DLM(ASCP), FirstPath LLC, Pompano Beach, FL
  5. Financial Management and Metrics
    Thomas Joseph, MT(ASCP), MBA, Visiun Inc., Ann Arbor, MI
  6. Equipment Acquisition and Contracting
    Praful Shah, BS, DMT, GNYHA Services Inc., New York, NY


The Association for Diagnostics & Laboratory Medicine (formerly AACC) is dedicated to ensuring balance, independence, objectivity, and scientific rigor in all educational activities. All participating planning committee members and faculty are required to disclose to the program audience any financial relationships related to the subject matter of this program. Disclosure information is reviewed in advance in order to manage and resolve any possible conflicts of interest. The intent of this disclosure is to provide participants with information on which they can make their own judgments.

The following planners and faculty reported no relevant financial relationships:

  • Jim Ellis, MS, MBA, MBB
  • Cheryl Wildermuth, MT(ASCP)
  • Maureen Harte, MT(ASCP)
  • Leo Serrano, FACHE, DLM(ASCP)
  • Thomas Joseph, MT(ASCP), MBA
  • Praful Shah, BS, DMT


All recommendations involving clinical medicine are based on evidence accepted within the profession of medicine as adequate justification for their indications and contraindications in the care of patients; AND/OR all scientific research referred to or reported in support or justification of a patient care recommendation conforms to generally accepted standards of experimental design, data collection, and analysis.


This activity is approved for 8.5 ACCENT® continuing education credits. Activity ID #4153. This activity was planned in accordance with ACCENT Standards and Policies.


Verification of Participation certificates are provided to registered participants based on completion of the activity, in its entirety, and the activity evaluation. The evaluation link will be emailed to the participants after all work within ADLM’s learning platform is complete. For questions regarding continuing education, please email [email protected].

Program Launch Year: 2015

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