Certificate Program

Clinical Laboratory Leadership and Management

  • Credit: 12.0 ACCENT
  • Level: Basic

Price: $415.00

Member Price: $215.00

Rating: Member Average


This certificate program is completed online, at your own pace, within ADLM’s learning platform. It must be completed within one year of the purchase date.


A big obstacle to operational excellence in the clinical laboratory is inadequate staff leadership and managerial skills. This certificate program introduces the theory and practical applications of effective leadership. It also concentrates on developing the knowledge and abilities to run a laboratory efficiently and effectively by focusing on skills in leadership, time management, personnel management, team development, motivation, and strategic thinking and planning. It is offered for laboratory professionals who want to contribute to successful operations and, at the same time, improve their training, their job satisfaction and career opportunities. By adopting strategic thinking, embracing innovation, and investing in change, laboratory staff can contribute to patient satisfaction, reduced staff turnover, and improved laboratory performance. This certificate program was developed in cooperation with the ADLM Management Sciences and Patient Safety Division.


Lab Supervisors, Lab Directors (and/or assistant directors), Lab Managers (supervisory and/or non-supervisory)


  • List the seven habits of highly effective people and describe how these principles can be applied within the laboratory.
  • List the basic functions of management and discuss recruiting, hiring, writing job descriptions, and evaluating personnel.
  • Discuss motivational theories and lists skills of good managers.
  • Describe the value of teamwork, discuss team dynamics and the stages of team development, and list team development skills.
  • Discuss time and its value and present practical strategies and tactics for managing multiple priorities more effectively.
  • Define strategy and leadership, discuss the interdependency of strategy and leadership, and discuss how strategic planning and thinking can be applied.


This program is composed of six courses listed below. Each course can be completed online in approximately 1-2 hours and contains a lecture, resources and a quiz.

  1. Leadership Skills for Effective Laboratory Management
    Richard Tully, PhD, Louisiana State University, Baton Rouge, LA
  2. Laboratory Personnel Management Techniques
    Denise Harmening, PhD, MT (ASCP), American Red Cross, Baltimore, MD
  3. The Importance of Motivation in Managing Laboratory Personnel
    Mary Haven, MS, FASAHP, University of Nebraska Medical Center, Omaha, NE
  4. Team Development in the Laboratory
    Peg Bottjen, MPA, MT (ASCP), University of Nebraska Medical Center, Omaha, NE
  5. Time Management Skills to Benefit Your Laboratory
    Mary Haven, MS, FASAHP
  6. Strategy and Leadership
    Susan Evans, PhD, Agencourt, Rockport, MA


The Association for Diagnostics & Laboratory Medicine (formerly AACC) is dedicated to ensuring balance, independence, objectivity, and scientific rigor in all educational activities. All participating planning committee members and faculty are required to disclose to the program audience any financial relationships related to the subject matter of this program. Disclosure information is reviewed in advance in order to manage and resolve any possible conflicts of interest. The intent of this disclosure is to provide participants with information on which they can make their own judgments.

The following planners and faculty reported no relevant financial relationships:

  • Richard Tully, PhD
  • Denise Harmening, PhD
  • Mary Haven, MS, FASAHP
  • Peg Bottjen, MPA, MT (ASCP)
  • Mary Haven, MS, FASAHP
  • Susan Evans, PhD


All recommendations involving clinical medicine are based on evidence accepted within the profession of medicine as adequate justification for their indications and contraindications in the care of patients; AND/OR all scientific research referred to or reported in support or justification of a patient care recommendation conforms to generally accepted standards of experimental design, data collection, and analysis.


This activity is approved for 12.0 ACCENT® continuing education credits. Activity ID #4149. This activity was planned in accordance with ACCENT Standards and Policies.


Verification of Participation certificates are provided to registered participants based on completion of the activity, in its entirety, and the activity evaluation. The evaluation link will be emailed to the participants after all work within ADLM’s learning platform is complete. For questions regarding continuing education, please email [email protected].

Program Launch Year: 2009

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Developed in cooperation with the ADLM Management Sciences and Patient Safety Division