Online Course

Reducing Inefficiencies and Advancing Your Career at the Bench

  • Credit: 2.5 ACCENT Credits
  • Level: Intermediate

Price: $70.00

Member Price: $35.00


This online course provides targeted education in laboratory operations and management. As science, regulations, and technology quickly evolve, effective management skills are needed to successfully lead a team. Whether you are new to management, looking to move to the next phase of your career, or seeking to stay up to date on effective leadership skills, you will find value in this course.

Participants can download online course materials as laboratory resources and revisit these lectures through December 31, 2025.


This activity is designed to meet the needs of lab supervisors, lab directors (and/or assistant directors), lab managers (supervisory and/or non-supervisory), medical technologists, point-of-care coordinators, in-training individuals, and other laboratory professionals interested in laboratory management.


Upon completion of this course learners will be able to:

  • Explain key tools for continued and sustained process improvement.
  • Identify problem solving analysis skills for continuous improvement.
  • Implement management styles and skills for success when leading your team.


Process Improvement Systems: Key Lean Six Sigma Tools for Sustained and Continuous Improvement

Maureen Harte, MT(ASCP)
HartePro Consulting LLC

Root Cause Analysis

Lois Langs, CLS, MT(ASCP)
Manager, Quality, Regulatory, and Safety
University of California-San Diego Health

Moving from Technical Expertise to Leadership Expertise Within the Laboratory

Michael Juretich, MBA, MT(ASCP)
Operations Director, University Division
ARUP Laboratories

Course Planners and Reviewers

Amy Rockefeller, MLS(ASCP)
University of California-San Diego Health
San Diego, CA

David Shiembob, C(ASCP)
ARUP Laboratories
Salt Lake City, UT


The Association for Diagnostics & Laboratory Medicine (formerly AACC) is dedicated to ensuring balance, independence, objectivity, and scientific rigor in all educational activities. All participating planning committee members and faculty are required to disclose to the program audience any financial relationships related to the subject matter of this program. Disclosure information is reviewed in advance in order to manage and resolve any possible conflicts of interest. The intent of this disclosure is to provide participants with information on which they can make their own judgments.

The following faculty and planners reported no relevant financial relationship(s) during the content development process for this activity:

Amy Rockefeller, MLS(ASCP), David Shiembob, C(ASCP), Michael Juretich, MBA, MT(ASCP), Lois Langs, CLS, MT(ASCP), and Maureen Harte, MT(ASCP)


All recommendations involving clinical medicine are based on evidence accepted within the profession of medicine as adequate justification for their indications and contraindications in the care of patients; AND/OR All scientific research referred to or reported in support or justification of a patient care recommendation conforms to generally accepted standards of experimental design, data collection, and analysis.


This activity is approved for 2.5 ACCENT® continuing education credits. Activity ID#2138. This activity was planned in accordance with ACCENT® Standards and Policies.


Verification of Participation certificates are provided to registered participants based on completion of the activity, in its entirety, and the activity evaluation. For questions regarding continuing education, please email [email protected].